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Newsletter? More like love-letter with the best of design, interiors and behind-the-scenes fun.
Customer Service
Our studio is our atelier, where we craft perfectly tailored homes to fit your dream.
- Shipping
- Returns
- Care & Maintenance
SHIPPING
At our store, we take great care in ensuring that your rug purchase reaches you promptly and in pristine condition. We offer reliable shipping services to deliver your rugs to your doorstep with utmost efficiency. Once your order is confirmed and payment is processed, our dedicated team begins the careful packaging process to safeguard your rug during transit. We strive to ship all orders within 1-2 business days, and you can expect to receive a confirmation email with tracking details to monitor the progress of your shipment. Please note that shipping times may vary depending on your location and any unforeseen circumstances, but we are committed to providing timely and hassle-free delivery to our valued customers.
To ensure a smooth shipping experience, we partner with trusted shipping carriers who specialize in handling delicate items like rugs. Our shipping rates are calculated based on the weight and dimensions of the rug, as well as the destination of delivery. During the checkout process, you will have the option to select your preferred shipping method, which may include standard ground shipping or expedited services for faster delivery. Please note that additional shipping charges may apply for oversized rugs or for deliveries outside of our standard shipping zones. In the rare event that your rug arrives damaged or defective, we kindly request that you contact our customer support team within 48 hours of receiving your order, providing necessary details and supporting documentation, so that we may promptly address the issue and facilitate a resolution. Your satisfaction is our top priority, and we strive to make your rug shopping experience as delightful as possible from start to finish.
At our store, we take great care in ensuring that your rug purchase reaches you promptly and in pristine condition. We offer reliable shipping services to deliver your rugs to your doorstep with utmost efficiency. Once your order is confirmed and payment is processed, our dedicated team begins the careful packaging process to safeguard your rug during transit. We strive to ship all orders within 1-2 business days, and you can expect to receive a confirmation email with tracking details to monitor the progress of your shipment. Please note that shipping times may vary depending on your location and any unforeseen circumstances, but we are committed to providing timely and hassle-free delivery to our valued customers.
To ensure a smooth shipping experience, we partner with trusted shipping carriers who specialize in handling delicate items like rugs. Our shipping rates are calculated based on the weight and dimensions of the rug, as well as the destination of delivery. During the checkout process, you will have the option to select your preferred shipping method, which may include standard ground shipping or expedited services for faster delivery. Please note that additional shipping charges may apply for oversized rugs or for deliveries outside of our standard shipping zones. In the rare event that your rug arrives damaged or defective, we kindly request that you contact our customer support team within 48 hours of receiving your order, providing necessary details and supporting documentation, so that we may promptly address the issue and facilitate a resolution. Your satisfaction is our top priority, and we strive to make your rug shopping experience as delightful as possible from start to finish.
RETURNS
At our store, we take great care in ensuring that your rug purchase reaches you promptly and in pristine condition. We offer reliable shipping services to deliver your rugs to your doorstep with utmost efficiency. Once your order is confirmed and payment is processed, our dedicated team begins the careful packaging process to safeguard your rug during transit. We strive to ship all orders within 1-2 business days, and you can expect to receive a confirmation email with tracking details to monitor the progress of your shipment. Please note that shipping times may vary depending on your location and any unforeseen circumstances, but we are committed to providing timely and hassle-free delivery to our valued customers.
To ensure a smooth shipping experience, we partner with trusted shipping carriers who specialize in handling delicate items like rugs. Our shipping rates are calculated based on the weight and dimensions of the rug, as well as the destination of delivery. During the checkout process, you will have the option to select your preferred shipping method, which may include standard ground shipping or expedited services for faster delivery. Please note that additional shipping charges may apply for oversized rugs or for deliveries outside of our standard shipping zones. In the rare event that your rug arrives damaged or defective, we kindly request that you contact our customer support team within 48 hours of receiving your order, providing necessary details and supporting documentation, so that we may promptly address the issue and facilitate a resolution. Your satisfaction is our top priority, and we strive to make your rug shopping experience as delightful as possible from start to finish.
CARE & MATINENCE
At our store, we take great care in ensuring that your rug purchase reaches you promptly and in pristine condition. We offer reliable shipping services to deliver your rugs to your doorstep with utmost efficiency. Once your order is confirmed and payment is processed, our dedicated team begins the careful packaging process to safeguard your rug during transit. We strive to ship all orders within 1-2 business days, and you can expect to receive a confirmation email with tracking details to monitor the progress of your shipment. Please note that shipping times may vary depending on your location and any unforeseen circumstances, but we are committed to providing timely and hassle-free delivery to our valued customers.
To ensure a smooth shipping experience, we partner with trusted shipping carriers who specialize in handling delicate items like rugs. Our shipping rates are calculated based on the weight and dimensions of the rug, as well as the destination of delivery. During the checkout process, you will have the option to select your preferred shipping method, which may include standard ground shipping or expedited services for faster delivery. Please note that additional shipping charges may apply for oversized rugs or for deliveries outside of our standard shipping zones. In the rare event that your rug arrives damaged or defective, we kindly request that you contact our customer support team within 48 hours of receiving your order, providing necessary details and supporting documentation, so that we may promptly address the issue and facilitate a resolution. Your satisfaction is our top priority, and we strive to make your rug shopping experience as delightful as possible from start to finish.
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